Ticketek Cookies Statement
At Ticketek, we use cookies and similar technologies to improve your experience on our websites. This statement explains what cookies are, how we use them, and how you can manage your cookie preferences.
If you have any questions, we invite you to contact our Privacy Officer using the details below:
Email: privacy@ticketek.com.au
Mailing Address: GPO Box 1610, Sydney NSW 2001
Enquiry form
What are cookies?
Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website.
Cookies allow the website to recognise your device each time you visit, providing you with a better experience because the site learns your preferences as you browse. Some types of cookies also perform essential functions to enhance how the site works.
Types of cookies used by Ticketek
We have listed the main types of cookies used by Ticketek below.
To disable these cookies, please go to the section "How to block or delete cookies?".
Session cookies
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Session cookies allow websites to track your movements from page to page and are used for a number of reasons, such as remembering items in a shopping cart. These cookies are usually erased when you close your web browser.
Persistent cookies
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Persistent cookies are stored on your computer or mobile devices between browser sessions for a pre-defined amount of time. These allow the site to remember user information or settings across the site, or in some cases across different websites. They also enabled targeted advertising.
Essential website cookies
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These cookies are needed to provide you with services available through our websites and to use some of their features, such as access to secure areas, maintain your security and privacy against potential risks and fraud activities to enable us to tailor our menu to your location. Because these cookies are strictly necessary to deliver the websites to you, the websites might become inaccessible if you block those cookies.
Performance and functionality cookies
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These cookies enhance the performance and functionality of our websites. While not essential, certain functionality like videos and product recommendations may become unavailable without them.
Analytics and customisation cookies
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These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customise our websites for you.
Advertising cookies
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These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies
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These cookies are used to enable you to share pages and content that you find interesting on our websites through third party social networking and other websites. These cookies may also be used for advertising purposes too.
How we use cookies?
Ticketek uses a combination of the cookies listed depending on which part of our sites you visit and what you're trying to do. You can control how cookies are used on your computer or device by changing your browser settings.
In general, we use cookies and similar tools for the three main reasons:
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To make our websites work better
We use session cookies when you visit our websites. These help you move between pages without having to log in again and again. They improve your browsing experience and disappear when you close your browser.
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To remember your preferences
We use persistent cookies to remember things like your settings, so your next visit is smoother. These cookies stay on your device even after you close your browser. We also allow trusted partners to set persistent cookies to show you targeted ads and to help us understand how well our website and advertising are working.
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For analytics and advertising
We use tracking tools like pixels, beacons and tags to understand how you use our site. This helps us:
- Decide which promotions to show you, and when
- Show you advertising that's more relevant (on our site, other sites or social media)
- Measure how well our ads and promotions are performing
Sometimes, we use cookies and tools from companies like Google, Adobe, Microsoft and social media platforms. These companies collect information directly, and their privacy policies explain how they use that information and how you can opt out.
How to block or delete cookies?
You can choose to block or delete cookies at any time.
If you decide to delete or block certain cookies, some features - like special offers - may not work. Your experience on the Ticketek websites or mobile app may also be limited, or you may find that some parts of the website won't work, especially where cookies are used for security and fraud detection functions.
You can update your browser settings as below:
Google Chrome
Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings.
For more instructions visit how to adjust cookie settings on mobile devices.
Safari
Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings.
For more information, including on mobile visit how to adjust cookie settings on Apple devices.
Internet Explorer and Edge
Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings.
For more information visit Microsoft Support.
Mozilla Firefox
Open Firefox > select Tools > Options > Privacy >Cookies. You can then choose your settings.
For more information visit Mozilla support.
Effective date: July 2025